System Overview : The CSM system involves a web-based presentation layer accessible to end users and integration with the backend OSS (operation support systems) components to perform the required functionality. The features implemented are as follows:

• Bulletin board services to show the common useful updates and messages to the users when they login to the CSM application.

• On-demand trouble ticket services. These form the majority of what the CSM offers to end users.  These services include:
  • Viewing trouble ticket list for specified ISP/customer.
  • Viewing status of a specific trouble ticket.
  • Creating trouble ticket on a specific DSL number/circuit Id.
  • Closing an open trouble ticket.
  • Viewing the historical log remarks on trouble tickets.

• Off-line automated report services to generate trouble ticket reports on a daily basis for a group of ISPs.

• Service order status: Enables ISP clients to view their order status based on the DSL number or service order number.
  • Viewing complete list of orders for a particular DSL number.
  • Viewing details of the individual service orders.

• Access to DSL test systems: This allows ISP clients to submit test requests and test results requests on any DSL number. This information may be used by clients to ascertain whether the DSL number is in proper working condition.

• Viewing whiteboard data: Clients may view certain whiteboard data that is put out periodically to notify users about possible outages in particular areas.

Platforms and Tools :

•  J2EE architecture
•  Core Java, Servlets and JSP
•  HTML/JavaScript
•  Java Swing
•  WebLogic 6.0 sp2 [SSL 128]
•  EJB 2.0
•  JDBC and Oracle 8i
•  Corba [Iona OrbixWeb3.1C]
•  XML/SOAP
•  Red Hat Linux
•  System Calls, IPC, SNMP programming
•  IBM 350 Servers
•  Cable Modems, CMTS, Modem Simulators