System Overview : “Dashboard” is Rebaca’s own cross platform container application designed to reduce support costs by hosting network support tools that are deployed along with the CPE. The system is a Cross Platform Application serving as a container for Network Support tool to resolve internet and email connection issues on Windows and Macintosh. Prime features of this system includes Browser Based UI, Diagnostic Tools, Remote Administration of a secure channel, Snapshots (system profiler), Troubleshooting Workflows, Automatic Error Detection (Browser and Email),  Messaging (marketing, software upgrades), Plug-in based architecture and Deployable across different ISPs with partner-specific branding & localization.

The system comprises of the following modules :

Troubleshooting Module: Provides self-assisted work flows for diagnosing and troubleshooting network related errors.

      Key features:

• Automatic error detection (in browser or email client).
• Auto-launch flow based on either email error or browser error.
• Support for manual launch of flow.
• Self-assisted flow for diagnosing:
  • Email & browser setting errors.
  • NIC driver errors (LAN).
  • DSL modem errors (WAN).
  • Wireless connectivity errors.

Snapshot Module: Periodically captures snapshots of user’s system settings. This information is used by the “troubleshooting” module for diagnosing, reporting and restoring system to last good profile.

      Key features:
          Captures snapshots of:

• Email and browser client settings.
• System configuration.
• Wireless profiles and network settings.
• PPPoE settings.

Remote Administration module: Enables customer support personnel to access user’s system through a VNC based remote administration server.

      Key features:

• Safe & secure.
• VNC based remote administration server.
• Connection information server registered with central management system.
• User can start or stop access anytime with hot keys.

Messaging Module: Periodically polls the central management system for new messages from the system administrator. The module enables:

• Marketing messages.
• Software upgrades download & installation messages.
• Service notifications.
• Application configuration.

Platforms and Tools :

C++, COM, Win32 SDK
wxWidgets 2.5, LibCURL, LibXML2, OpenSSL, XMLSec
HTTP, XML, XSLT, HTML
Visual Studio 6.0, XCode 1.5
Windows 98/ME, Win2k/XP, Mac OS X 10.3