Rebaca has developed a web-based 3-tier trouble ticketing and service order management system for DSL services of a large US telecom major. This system acts as a web portal for the legacy OSS (Operation Support Systems) components responsible for the above functionalities. The CSM system involves a web-based presentation layer accessible to end users; as well as adapters for integration with the different OSS components. CORBA was the primary protocol for communicating with backend systems.

• Bulletin Board Services to show the common useful updates and messages to the users when they login to the CSM application.
• On-demand Trouble Ticket Management Services for ISP/Customers
• Off-line Automated Report Services to generate Trouble Ticket reports on a daily basis for a group of ISPs
• Service Order Status – Enables ISP clients to view their order status based on the DSL number/ Service Order Number
• Access to DSL Test Systems – This allows ISP clients to submit test requests and test results requests on any DSL number. This information may be used by clients to ascertain whether the DSL number is in proper working condition.
• Viewing Whiteboard Data – Clients may view certain whiteboard data that is put out periodically to notify users about possible outages in particular areas.

Technology Used

• J2EE architecture
• Core Java, servlets and JSP
• HTML/JavaScript
• Java Swing
• Bea WebLogic 6.0 sp2 [SSL 128]
• EJB 2.0
• JDBC and Oracle 8i
• Corba [Iona OrbixWeb3.1C]
• XML/SOAP

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