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Customer Care Product Testing
Rebaca has been involved in testing the Remote Control feature of the applications developed for ISPs . The feature enabled the ISP to remotely control an end-user PC and troubleshoot it as and when required using VNC. This testing involved the setting up the ISP servers in the distributed environment and configuring it to enable the Remote Control feature.

Scope:

  • Creating Use Cases and associated Test Cases
  • Setup and Configuring the servers to enable RC
  • Manual testing
  • Bug Reporting, Tracking and generating Test Reports
  • Preparation of Product Readiness Report

Technology Used

  • SSH Tectia Server 4.0
  • Modified Real VNC
  • Htthost
  • Squid Proxy
  • Plink
  • Bugzilla for defect tracking

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