Customer Care Solutions
With the deregulation of telecommunications services, consumers now have
more choice in selecting a service provider. When ordering a new service or
maintaining an existing service, consumers take into account the following
three key factors: the quality of the service, the price of the service, and
the customer service of the service provider. We have become service
economy. Hence a number of organizations have placed increasing emphasis on
Customer Care solutions as a mean of gaining competitive edge. A customer
care system is a customer service system that helps telecommunications
service providers acquire and retain loyal customers.
Typically a Customer care solution addresses the following key areas: New
Service Activation, Bill Adjustment Request, Service Modifications, Service
Maintenance and Service Discontinuation.
Rebaca has been involved in a few Customer Care related projects:
